We can provide you with an understanding of ISO 9001 to help you decide if it’s right for your organisation and we can show you how to achieve certification, either on your own, or with our help and guidance.
We can carry out a “gap analysis” to determine the extent of your current compliance with ISO 9001 and what needs to be done to reach the required level for certification.
We can help you plan and implement ISO 9001 and train your staff to develop, maintain and improve the quality management system that is at the heart of ISO 9001.
We can also train your staff to carry out internal quality audits – a key requirement of ISO 9001 – and how to use them to continually improve the way you work.
We can help you decide when you are ready to go for certification and help you to select a certification body to carry out the assessment.
We can prepare you for the assessment, ensuring all your staff are properly briefed, and we can be on hand to deal with any issues raised by the assessors – including helping with any corrective action that may be required before a certificate is granted.
We can help you to keep your Quality Management System operating smoothly and make sure you’re ready for the regular surveillance visits by the assessor.
We can help you prepare for the re-assessment that is required when your certificate expires after three years.
We can help you with any aspect of your quality management system – helping you draft your quality policy, quality manual and procedures, carry out management reviews of the quality system, conduct internal audits and deal with corrective action.
We will show you how to plan your audits using the process approach from ISO 9001. This ensures that all the key processes, their sequence and interaction, are captured as the basis for the audit programme.
Conducting an audit of a process is, in itself, a process and we will show you all the steps in the audit process and the tools and techniques that will help you to conduct an effective audit.
Feedback is a key element of the audit process and should be given during the audit as well as at the end – there should be no surprises! We have developed a simple technique for providing balanced, constructive feedback.
Your ISO 9001 Assessor is a valuable source of feedback on the operation of your quality management system. We can provide you with guidance on how to get the best out of your assessor.
Do you like getting things done and doing them well?
Do you feel overwhelmed by the sheer quantity of stuff that you seem to have to deal with these days?
Do you want to be able to enjoy life more?
Let us show you some simple techniques to improve your “personal productivity”
We will analyse how you work and, using some key principles and simple techniques, show you how to be more organised, more effective and more relaxed.
No expensive tools or software to purchase! Nothing we will show you needs you to learn any new skills. We just show you a way of putting them altogether into a simple system that can be tailored to your specific needs.
Learn about:
The true nature of “work” and “stuff”
Getting everything “out of your head”
Getting email under control
The value of the “next action”
The four Ds (“Dump it”, “Do it”, “Delegate it”, or “Defer it”)
The five stages of mastering your workflow
The five phases of the natural approach to planning